---
title: Problems logging in?
description: This article addresses common issues related to user login/authentication
---

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# Problems logging in?

## This article addresses common issues related to user login/authentication

If a user is unable to login to the Prelude Detect/SCM console, please follow the steps below:

First, there are several types of user accounts, knowing what account type you have is step 1 in this process.  Your original Prelude invite email includes the account type.  

**Prelude Account**

If you were using a keychain for token based auth, you have been migrated to a Prelude account that uses your email as username and has a unique password.  If you forgot your password, you can reset it using the Forgot your password link

![](https://support.preludesecurity.com/hs-fs/hubfs/screenshot_2434-png.png?width=297&height=227&name=screenshot_2434-png.png)

**Enterprise SSO Account**

Most organizations choose to control account access using the OIDC configuration.  This allows users to login with their business/enterprise account credentials.  This can be Microsoft, Google, Okta or custom.  SSO/OIDC users should click the "Continue with Single Sign on" link to login to Prelude.

![](https://support.preludesecurity.com/hs-fs/hubfs/screenshot_2433-png.png?width=244&height=361&name=screenshot_2433-png.png)

**Google Account**

Prelude Detect/SCM can use your Gmail account for authentication, if your organization uses Gmail, you can click the Sign in with Google link.

![](https://support.preludesecurity.com/hs-fs/hubfs/screenshot_2433-png-1.png?width=248&height=367&name=screenshot_2433-png-1.png)

**Microsoft Account**

Prelude Detect/SCM can use your Microsoft account for authentication, if your organization uses Microsoft, you can click the Sign in with Microsoft link.

![](https://support.preludesecurity.com/hs-fs/hubfs/screenshot_2433-png-2.png?width=245&height=363&name=screenshot_2433-png-2.png)

**No Accounts found**

In the event you successfully login and see "No accounts found" message, this means your subscription/evaluation has expired.  If you wish to restore account access, you should contact your Technical Account Manager or email support@preludesecurity.com

**![](https://support.preludesecurity.com/hs-fs/hubfs/screenshot_2436-png.png?width=418&height=180&name=screenshot_2436-png.png)**

 

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